Last updated: July 22, 2026

At Bícolo, we work to ensure you receive your order as quickly as possible and in perfect condition. Below you will find all the information regarding our shipments.

1. Order Preparation

All orders are prepared Monday through Friday, excluding holidays. The usual preparation time is 1 to 2 business days, although during periods of high demand (launches, promotions, or sales) this period may be slightly extended. Once the order is prepared, you will receive an email with shipping confirmation and a tracking number.

2. Delivery Times

Delivery times depend on the destination country. As a guide:

• Spain (Peninsula): 24-72 business hours
• Balearic Islands: 2-5 business days
• European Union: 3-7 business days
• Rest of the world: 5-10 business days

These times are estimated and may be affected by circumstances beyond Bícolo's or the shipping company's control.

3. Shipping Costs

Shipping costs are automatically calculated during the purchase process and are displayed before you finalize your order. In certain campaigns or promotions, we may offer free shipping. These promotions will be subject to the conditions indicated in each case.

4. Pre-Order Products

When a product is available for Pre-Order, it means it is not yet ready for shipment, but can be reserved in advance. The estimated shipping date will always be indicated on the product page. If an order includes available items and Pre-Order products, shipping will take place when all items are available, unless expressly stated otherwise. In case of significant changes to the estimated shipping date, we will contact you.

5. Order Tracking

Once your order has been shipped, you will receive an email with the tracking number so you can check its status at any time. If you have not received tracking information after a few days, you can email us at info@bicolobrand.com.

6. Delivery Address

It is the customer's responsibility to provide a complete and correct shipping address. If you detect an error after placing your order, please contact us as soon as possible. Once the order has been shipped, we cannot guarantee a change to the delivery address.

7. Absence at Delivery

If the shipping company cannot deliver due to the recipient's absence, it will follow the procedure established for your area (new delivery attempt, delivery to a collection point, or direct contact). If the order is returned to us because it could not be delivered or collected, we may charge for the costs incurred in a new shipment.

8. International Orders

We ship to numerous countries. Orders shipped outside the European Union may be subject to taxes, tariffs, or customs duties set by the destination country. These amounts are not included in the order price or shipping costs and must be borne by the customer. We recommend checking the import regulations applicable in your country before making a purchase.

9. Incidents During Transit

If your order arrives damaged or you detect any incident related to transportation, we recommend contacting us within a maximum of 48 hours of receiving the package. Whenever possible, accompany your request with photographs of the packaging and the incident so that we can manage the claim with the shipping company.

10. Lost Orders

If, after the estimated delivery time has passed, you believe your order may have been lost, please contact us. We will investigate the incident with the shipping company and keep you informed throughout the process.

11. Contact

If you have any questions regarding the shipment of your order, you can email us at 📧 info@bicolobrand.com. We will be happy to help you.