Pre-Order

What does it mean for a product to be on Pre-Order?

When a design is available for Pre-Order, it means you can reserve it before it arrives at our warehouse. This is the best way to ensure you get your size before the dress goes on sale, especially for designs produced in limited quantities.

When will I receive a Pre-Order product?

Each product indicates an estimated shipping date. Once the dress is available, we will prepare your order and ship it within our usual timeframes. If there are any changes to the estimated date, we will keep you informed.

Can I purchase a Pre-Order product along with an available product?

Yes. In that case, the entire order will be shipped when the Pre-Order product is available. If you need to receive the available items sooner, we recommend placing two separate orders or contacting us.

Can I return a product purchased on Pre-Order?

Yes. Products purchased on Pre-Order have the exact same return conditions as any other item in our store. You have 14 calendar days from the receipt of the order to request a return, provided the garment has not been used and retains all its tags and original packaging.

Orders

How do I know if my order has been placed correctly?

Once the purchase is complete, you will receive a confirmation email with all the details of your order. If you can't find it, check your spam folder or write to us and we'll be happy to help you.

Can I modify or cancel my order?

If your order has not yet been prepared for shipping, we will try to modify or cancel it. Please contact us as soon as possible at info@bicolobrand.com indicating your order number.

Shipping

How long will it take for my order to arrive?

Orders are prepared and shipped within 24-48 business hours. Once shipped, you will receive an email with the tracking link.

How can I track my order?

When your order leaves our warehouse, you will receive an email with the tracking number so you can check its status at any time.

Do you offer international shipping?

Yes. We ship to most countries worldwide. Shipping costs and times are calculated automatically during the checkout process. Please note that orders outside the European Union may be subject to taxes or customs fees, which will be the responsibility of the customer.

I received a defective item / I received the wrong item

We sincerely apologize for the inconvenience and, of course, we will help you resolve this as quickly as possible. To solve the problem, please follow these steps:

1. Go to the following link: https://returns.itsrever.com/bicolo
2. Fill in the fields with your order number, email address and the product in question.
3. Select the option "Defective item" if you received a defective item, or "Company sent wrong product or size" if you received a different item than what you ordered.

If any problem arises or you have questions, please send an email to info@bicolobrand.com.

I want to cancel my order / Modify the shipping address

You just need to send us an email to info@bicolobrand.com with the subject "Cancel order / Modify address". It is very important to include your order number in the email and notify us as soon as possible.

Sizes and product

What size should I choose?

Each product includes a specific size guide with its measurements. If you are in doubt between two sizes or need help, write to us with your measurements and we will advise you personally to help you choose the right size.

Can I change the size of my dress?

Yes. You have 14 days from the receipt of the order to request a size exchange, provided the garment has not been used and retains all its tags and original packaging. The first exchange is free. You can request it through the following link: https://returns.itsrever.com/bicolo

Can I return an order?

Yes. We accept returns within 14 days of receipt of the order. The garment must be returned unused, in perfect condition and with all its original tags. Returns cost €6 from Spain, €15 from the European Union, and €25 from the rest of the world. You can initiate a return through the following link: https://returns.itsrever.com/bicolo

When will I receive my refund?

Once we receive and review the return, we will process the refund using the same payment method used for the purchase. The timeframe may vary depending on the bank. You can track the refund through the following link: https://returns.itsrever.com/bicolo

About Bícolo

Where are your dresses made?

All our collections are designed and manufactured entirely in Barcelona (Spain). We work with specialized workshops that share our way of understanding fashion: quality, closeness and attention to every detail.

Why do you produce limited editions?

We believe in a more conscious and special fashion. That's why we produce small collections that allow us to care for each garment, ensure higher quality and preserve the exclusivity of each design.

Can I visit your showroom?

Yes. We have a showroom in Barcelona by appointment where you can discover our collections and receive personalized advice. Book your appointment here.